Can I put a shower in the sauna?

Absolutely not! We've seen competitors offering showers inside electric saunas, but with a critical catch: it voids the heater warranty. This is fundamentally unsafe and irresponsible. Here's why: CSA safety regulations strictly prohibit water faucets in the same room as electric sauna heaters. Installing a shower directly violates these rules. Furthermore, your insurance will likely deny any fire damage claims due to this illegal setup, leaving you financially exposed. Not to mention, your heater warranty becomes worthless. And, let's be clear, the initial water from such a shower would be dangerously hot. A shower with a sauna is a fantastic idea, but it must be located outside the sauna itself. Contact us to discuss safe and effective sauna design options.

 

This is yet another instance of the sauna industry's alarming disregard for safety and regulatory compliance. Just like the issue of oversizing heaters, this shows a pattern of carelessness. When you choose us, you're choosing adherence to legal standards, ensuring a safe, enjoyable, and insurable sauna experience.

If I want to buy a sauna from you, what is the process?

Reach out to us via our contact page or by phone, and we'll prepare a personalized quote for you. You'll have the opportunity to review the quote and make any adjustments. Upon your approval, we require a deposit to secure your place in our production queue and begin ordering materials. We accept payment by eTransfer or cheque. The remaining balance will only be due after we deliver and assemble the sauna.

Should I lower the Thermostat bulb in the sauna to get the sauna hotter?

No! Read the FAQ on "Should I upsize the heater?" and you will understand that lowering the thermostat bulb is a hack that people do who are using NON INSULATED saunas. If the sauna is insulated, then the thermostat will be able to do it's job perfectly, allowing the sauna to warm up to the max temperature in the correct amount of time.

 

Lowering the bulb has many risks to it:

1. The heater will work harder than it is designed to do causing premature failure and it will most likely trip the high limit switch often.

2. It is illegal and no electrician should agree to do it and it will not pass an electrical inspection.

Should I upsize the heater?

Strong NO! There is so much bad and misleading info on the web. If you search internet forums you will find many people with saunas advocating that you should definitely upsize your heater to make sure you can get your sauna hot in the winter. We understand their logic, but it is very wrong and dangerous. These comments would be from sauna owners who have bought and use the typical kit saunas that have no insulation.

 

Electric heaters are designed by the manufacturers with the assumption that you will be installing the heater into an indoor space that already has some insulation. The sauna itself should also have an R14 value even when indoors. So the heaters output and performance is based on the assumption that it will be used in an INSULATED sauna. Once you install an electric heater in a NON INSULATED sauna, you run into problems. The main problem is that the heater can't produce enough heat to get the sauna to the max temperature of 90 celsius. Along with that problem you will also have: 1. The heater will be on longer than it is suppose to and the elements will burn out prematurely; 2. A lot of wasted electricity; 3. Illegal installation. Let me now explain this in more detail.

 

Each sauna heater has a CSA label that specifies the AMPS and Watts but also the MINIMUM sauna  floor square footage that the heater needs. This is where almost all non-insulated kit saunas fail. The manufacturers know that their non insulated saunas will not work well in the winter (ESPECIALLY will all the glass they use. Glass has almost no insulating value) and so they sell you an upsized heater. But this heater is technically not allowed to be installed because there is not enough floor square footage. This creates a couple very serious legal problems: 1. The electrician that installs it is risking their license / and or risking getting a warning from ESA (Electrical Safety Authority). 2. You will not be able to pull an electrical permit for the work completed in hooking up your sauna because it will not pass. 3. If you can't get a permit, then you pretty well don't have house insurance coverage for it if anything goes wrong. In the event that the sauna catches on fire (which is rare but it can happen because of poor electrical work / leaving something on the heater...) and your insurance does an investigation, they will find out that there was no permit for the electrical work and the install was not properly done and the heater was oversized. I can only imagine that they would deny any claim you have for the fire damage.

 

So should you oversize your heater? NO! The whole idea of oversizing the heater is simply because their saunas are poorly designed. Our saunas are simply better and work just as they should. We use the correct size heater because our saunas are so well insulated, which allows the electrician to get a permit. And the homeowners can rest assured that they are covered in case something does happen.

 

What is your warranty?

2 year warranty that covers:

 

1 year on the heater (the heater will last many years, but unfortunately there are too many scenarios where users can abuse the heater and so we only offer a 1 year warranty).   

 

LP Smartside wood panels has its own warranty which is a  5/50 year prorated limited warranty. See their site for specific details: https://lpcorp.com/products/siding-trim/build-with-lp-smartside/warranty-information

 

Exterior Aluminum - 5 year on colour fading and any water penetration

 

Important Note: The warranty is void if the sauna is not connected by a licensed electrician with an invoice or papers to prove it. We will not warranty any of our products if not connected properly, as improper connections can lead to excessive heat, lack of heat, fires, and various other issues.

 

Even if it is past the warranty period and you are having an issue, please give us a call and we can see if we can fix it at no cost, or minimal cost. We have built this sauna to last for 20+ years, so we are not expecting any warranty issues, but you never know. So just give us a call.

 

In the industry, the average warranty is only 1 year. We know we have a superior product and so that is why our warranty is above the competition.

Can I throw water on the rocks?

Absolutely YES! This is one of the features that make it truly authentic. 

 

How much water should you throw? It all depends on what you like. I, Mark, personally like to throw an equivalent of a cup of water spread out on the rocks every minute or so. I like lots of löyly. You might like less löyly and just enjoy sitting in the dry heat more. 

 

The heating elements are designed for this purpose, but just like most things, they are not designed for abuse. So we don’t recommend dumping a full bucket of water on them. The main idea is to throw small amounts of water that spread out over the rocks, which creates the steam. It is also good to let the water evaporate from the rocks before you throw more water on. 

 

Can I bathe in the sauna?

You sure can! And we hope you do! Our saunas are built for this. Bathing in the sauna with buckets of water is a traditional and authentic practice in Finland. Generations of Finns have used this method, especially in cottage areas without running water or during winter when pipes are turned off. To facilitate this, it's recommended to move benches aside to avoid soapy water on them.

You can also bring in your garden hose and use that on yourself if you want!

Our saunas are specifically designed to handle significant water use, with walls and floors built for this purpose. When shopping for a sauna, it's advised to inquire about its suitability for water usage. Additionally, users are encouraged to check local by-laws for proper disposal of soapy water (gray water).

 

The sauna base is designed to drain to one side, allowing users to create a catch basin for gray water if needed.

Should I get an indoor or outdoor sauna?

I, Mark, will always prefer an outdoor sauna. There is something so relaxing about stepping out into the fresh air after a good sweat in the sauna - especially when the weather is cold outside! 

 

Everyone has their own preference and reasons for either an indoor or outdoor sauna. It depends on the space you have in your house or in your yard. It depends if you rent your house and can’t build one inside. Our sauna is modular so you can always move it to your next outdoor space when you move.

 

An indoor sauna has the convenience of usually having a shower close by. That is why we offer outdoor shower solutions also. 

 

We are biased, but we do think you should buy our outdoor sauna!

Do you offer other types and profiles of wood for the interior?

We build our saunas with ¾” shiplap Aspen. Aspen is beautiful light coloured wood with many great properties making it an amazing wood for saunas. 

The wood is locally sourced in Ontario. 

We have clear (no knots) Aspen Shiplap, 1x4 and 1x6 Tongue and Groove. See pricing for these options.

We can customize the interior but we do not regularly do that. We can source Western Red Cedar, Eastern White Cedar and Clear Pine. Since we do not stock any other wood other than Aspen, the price will increase significantly if we switch to a different wood. Feel free to contact us for more information, and we can also explore other wood options and profiles.

Most people who are new to saunas think that cedar is what saunas are 'supposed' to be made from. The reality is that saunas in Finland don't use cedar. Cedar is not native to Finland. So cedar in a sauna is only native to North America. It is a great wood, but it does have some negatives against it, and so that is why we prefer the gorgeous clear Aspen!

Also, people can be allergic to cedar and not realize it until they are in a cedar sauna. It is rare for anyone to be allergic to aspen.

How do I maintain the sauna?

Maintaining the inside of the sauna is straightforward. After each use, it's recommended to pour water onto the benches, walls, and floor of the frequently used areas. With a gentle brush, give it a light scrub to wash away dirt and sweat to keep it looking and feeling clean. If you forget to scrub it down, it's not a big deal; you can do it next time or the time after that.

 

Every once in a while, depending on usage, you can give it a more thorough washing with mild detergent or hand soap.

 

It's also recommended to seal the inside of the sauna with a natural wood finish. Sealing helps keep it looking clean and prevents sweat from absorbing into the wood. ‘Conpert. Natural Wood Finish’ product is suggested for sealing. The sealing process is simple; you just brush the sealant on with a paintbrush in high-traffic areas. The sealant is clear and doesn't darken the wood. The Aspen wood used in the sauna is light in color, so the sealant helps repel dirt. The sealant is available for purchase, and the sauna can be sealed for an additional cost.

 

Since our saunas are built to withstand plenty of water usage, keeping them clean is super easy. Unlike most saunas on the market, ours has draining waterproof floors, making it much easier to maintain cleanliness. It is recommended to leave the heater on for 10-15 minutes after use to help dry out the sauna. This practice contributes to the overall maintenance and cleanliness of the sauna.

 

Maintaining the exterior of the sauna is quite simple. If it gets dusty and dirty, wash it down gently with soap. It is recommended to use hand soap or even car wash soap, but avoid using dish soap, as it can be too strong. Regular, gentle cleaning should be sufficient to keep the exterior of the sauna in good condition.