Frequently asked questions

2 year warranty that covers:

• Paint chipping on the Smartside panels and or any material defects
• Any water penetration, leakage or drainage issues
• Interior Wood paneling issues (excessive warping or twisting)
• Functioning of Doors and windows
• Anything else that doesn’t work the way it was supposed to!

1 year on the heater (the heater will last many years, but unfortunately there are too many scenarios where users can abuse the heater and so we only offer a 1 year warranty).   

LP Smartside wood panels has its own warranty which is a  5/50 year prorated limited warranty. See their site for specific details: https://lpcorp.com/products/siding-trim/build-with-lp-smartside/warranty-information

Exterior Aluminum - 5 year on colour fading and any water penetration

Important Note: The warranty is void if the sauna is not connected by a licensed electrician with an invoice or papers to prove it. We will not warranty any of our products if not connected properly, as improper connections can lead to excessive heat, lack of heat, fires, and various other issues.

Even if it is past the warranty period and you are having an issue, please give us a call and we can see if we can fix it at no cost, or minimal cost. We have built this sauna to last for 20+ years, so we are not expecting any warranty issues, but you never know. So just give us a call.

In the industry, the average warranty is only 1 year. We know we have a superior product and so that is why our warranty is above the competition.