Warranty

1. Overview

Ryt Saunas builds fully custom, hand-crafted Finnish-style outdoor saunas from our workshop in Pickering, Ontario. Because every sauna is built to order (with custom dimensions, materials, and specifications unique to each customer), our return and cancellation policy reflects the nature of bespoke manufacturing. Please read this policy carefully before placing your order.

By placing a deposit and signing a Purchase Agreement with Ryt Saunas, you agree to the terms set out in this policy.

2. Custom & Made-to-Order Products: No Returns

All saunas produced by Ryt Saunas are custom-built to the specifications confirmed in your signed Purchase Agreement. As such:

• All sales are final once a Purchase Agreement is signed and a deposit is received.
• No returns, exchanges, or refunds are accepted on completed or delivered saunas for any reason, including change of mind, change of intended use, or inability to complete installation.
• This policy is consistent with industry-wide standards for custom and made-to-order sauna manufacturers across Canada.

The only exceptions to this policy are defects in materials or workmanship covered under Section 5 (Warranty) of this document.

3. Order Cancellations

3.1 Before Production Begins

Cancellation requests before production has commenced are handled on a case-by-case basis at the sole discretion of Ryt Saunas. Factors considered include:

• Time elapsed since the Purchase Agreement was signed
• Materials already sourced or committed for your order
• Shop scheduling and capacity impact

Generally, deposits are non-refundable. In exceptional circumstances, Ryt Saunas may issue a partial credit at our discretion. No cancellation will be confirmed until reviewed and approved in writing by Ryt Saunas management.

3.2 After Production Begins

Once production has commenced, cancellation is not available under any circumstances. The full contract value remains owing regardless of the stage of completion.

3.3 Financed Orders

For orders financed through a third-party financing partner (including but not limited to humm Canada), the financing agreement between the customer and the lender remains in force independently of any dispute with Ryt Saunas. Customers must contact both Ryt Saunas and their financing provider in the event of a cancellation request.

3.4 Significant Life Circumstances

We understand that life can change in ways no one plans for: job loss, illness, family circumstances, relocation, or other significant hardship. While our standard policy above reflects the realities of custom manufacturing, we never want a customer to feel trapped by a contract because of circumstances beyond their control.

If you find yourself in this situation, please reach out to us directly. We are genuinely not interested in keeping a customer's money if they are not going to receive a finished sauna from us, and we will work with you in good faith to find a fair outcome for everyone.

That said, by the time a cancellation request is made we have typically already committed time, labour, and materials to your order, and any resolution will need to take that into account. Outcomes in these situations are handled case by case and may include a prorated refund, a credit toward a future order, or another arrangement that reflects the stage your order had reached. There is no fixed formula. We look at each situation individually and aim for a result that is reasonable for both sides.

4. Delivery & Inspection

Customers are responsible for inspecting their sauna at the time of delivery or installation. Ryt Saunas strongly recommends the following steps:

• Inspect all panels, glass, hardware, and structural components before signing any delivery or completion documentation.
• Document and photograph any visible damage or missing components immediately upon delivery.
• Report any delivery damage, shortages, or shipping errors to Ryt Saunas in writing within 48 hours of delivery. Claims reported after this window may not be eligible for remedy under this policy.

Signing a delivery receipt or installation completion document without noting defects or damage constitutes acceptance of the sauna in the condition delivered.

5. Warranty

5.1 Workmanship & Materials Warranty: 2 Years

Ryt Saunas warrants all sauna structures, panels, benches, framing, insulation, doors, glass, and installation workmanship against defects in materials or workmanship for a period of two (2) years from the date of delivery to the original purchaser.

This warranty covers:

• Structural defects in walls, framing, and bench assemblies
• Defective glass panels (cracking or failure under normal use)
• Water ingress resulting from manufacturing defects in the structure
• Faulty installation workmanship performed by Ryt Saunas

This warranty does not cover:

• Normal weathering, checking, or greying of wood exposed to heat and water in a sauna
• Damage caused by improper use, neglect, misuse, or unauthorized modifications
• Damage caused by failure to maintain the sauna in accordance with care guidelines provided by Ryt Saunas
• Damage resulting from improper site preparation or foundation work not performed by Ryt Saunas
• Cosmetic variations in wood grain, colour, or texture
• Acts of nature including but not limited to wind, flooding, ice, or falling objects
• Heaters, controls, electrical components, or accessories (see Section 5.2)

5.1a Exterior Maintenance-Free Warranty: 5 Years (No One Else Offers This)

Five years on the exterior, including the door. Nobody else in the industry backs their build like we do!

In addition to the two (2) year workmanship and materials warranty described in Section 5.1, Ryt Saunas warrants the exterior cladding and construction of every sauna against defects related to weather resistance and structural integrity for a period of five (5) years from the date of delivery. Our saunas are engineered and built using a maintenance-free exterior design, and we stand behind that design with this extended coverage.

This includes the door, a part of any outdoor sauna notorious for twisting and warping over time. We engineer ours to resist exactly that, and we back it for five years to prove it.

This 5-year warranty covers structural failure of the exterior shell, including the door, and issues related to water resistance and weatherproofing under normal outdoor use and climate conditions. It does not cover cosmetic weathering, natural greying or colour change of wood exposed to the elements, or damage caused by improper use, neglect, or acts of nature as outlined in Section 5.1.

Exterior aluminum components, including trim, base, door frame, and roof flashings, are warranted for the same period of five (5) years from the date of delivery against colour fading and against water penetration attributable to the aluminum installation. For clarity, this aluminum coverage is distinct from the exclusion set out above: natural greying and colour change of wood exposed to the elements remain outside this warranty, while colour fading of factory-finished aluminum is covered.

5.1b Exterior Siding: Manufacturer Warranty

LP Smartside exterior panels carry a limited warranty issued by the manufacturer, Louisiana-Pacific Corporation, and not by Ryt Saunas. That warranty provides five (5) years of full replacement coverage, including labour, followed by prorated substrate coverage for the remainder of a fifty (50) year term. The five-year and fifty-year periods therefore cover different things and are not a single fifty-year full warranty.

Prorated means that the manufacturer's financial liability decreases on a fixed schedule as the product ages. A claim made in a later year is settled for a proportion of the original value rather than in full.

Claims under this warranty are made to and adjudicated by the manufacturer. Ryt Saunas will assist customers in identifying the applicable process and in supplying purchase and delivery documentation, in the same manner described in Section 5.2 for heater manufacturer claims, but does not administer, extend, or guarantee the manufacturer's terms. Current terms are published by the manufacturer and are subject to change.

5.2 Heater, Controls & Electrical Components: 2-Year Total Coverage

Two years of heater protection, not just the standard one year! Here's how it works:

For year one, your heater, control panel, timer, and sensors are covered under the manufacturer's warranty. Ryt Saunas will assist customers in identifying the applicable manufacturer and warranty process for any issue arising in this period.

Then, for year two, after the manufacturer's warranty ends, Ryt Saunas takes over. If your heater, controls, or sensors run into trouble, we've got you covered. We back our equipment because we believe in our design, and we believe our customers take care of their saunas.

To make a year-two heater claim, Ryt Saunas offers a few options, handled on a case-by-case basis depending on the situation:

The customer ships the defective part or heater to Ryt Saunas for inspection. Once we confirm the part has failed, we will immediately ship out a replacement.

Alternatively, where time is a priority, Ryt Saunas may ship a replacement part first, along with a prepaid return shipping label and box for the defective part. The customer simply places the defective part in the box provided and sends it back, no need to wait for inspection before getting back up and running. If the returned part is found not to be defective upon inspection, Ryt Saunas will bill the customer for the replacement part sent.

In some cases, depending on feasibility, Ryt Saunas may also arrange for an on-site technician visit, or coordinate directly with the manufacturer if the issue is later determined to fall under their warranty.

This year-two coverage is provided solely by Ryt Saunas and is not part of, and does not extend, the manufacturer's original warranty term.

Customers should retain all manufacturer documentation provided at the time of delivery.

5.3 Electrical Package with eSAFE Certification: Double the Industry Standard

Most of the industry offers one year on electrical work. We offer two.

Customers who purchase our Electrical Package with eSAFE Certification receive a two (2) year warranty on all parts, components, and labour included as part of that package, separate from and in addition to the standard manufacturer warranties described in Section 5.2.

This warranty covers:

• All electrical parts and components installed as part of the Electrical Package
• Proper and continued functioning of the complete electrical installation, including wiring, enclosure, breakers, and connections installed by Ryt Saunas
• Workmanship of the eSAFE-certified electrical installation

This warranty does not cover:

• Damage caused by unauthorized modification or work performed by parties other than Ryt Saunas
• Damage resulting from electrical supply issues, power surges, or conditions outside of Ryt Saunas' installation
• Normal wear and tear of components, where applicable

This two-year coverage applies specifically to the Electrical Package with eSAFE Certification and does not extend or alter the standalone manufacturer warranty terms for heaters and controls described in Section 5.2.

5.4 How to Make a Warranty Claim

To initiate a warranty claim, contact Ryt Saunas in writing at the contact information below and include:

• Your name
• A written description of the defect or issue
• Photographs clearly showing the defect
• The date the issue was first observed

Ryt Saunas will review all warranty claims within five (5) business days of receipt and respond with a determination and proposed remedy. Approved warranty claims will be remedied through repair of the defective component or workmanship. Ryt Saunas does not offer refunds or replacements as a warranty remedy except in cases where repair is determined by Ryt Saunas to be impractical or impossible.

5.5 Warranty Transferability

This warranty may be transferred to a subsequent owner of the property where the sauna is installed, provided that Ryt Saunas is notified in writing of the change of ownership, including the new owner's name and contact information. Transfer does not extend the applicable coverage period for any warranty or guarantee in this document. Each coverage period continues to run from the original delivery date regardless of any change in ownership, for its own term as stated in the section that grants it. Ryt Saunas reserves the right to request proof of the original purchase and delivery date before honouring a warranty claim made by a subsequent owner.

5.6 Customer-Arranged Electrical Installation Requirement

Where a customer arranges their own licensed electrician for the electrical installation of their sauna (rather than purchasing the Electrical Package with eSAFE Certification described in Section 5.3), the following conditions apply:

The installation must be performed by a licensed electrician in accordance with the applicable electrical code and regulations of the jurisdiction in which the sauna is installed, and must include a valid permit and inspection from the applicable electrical authority following completion of the work. This includes, without limitation, the Electrical Safety Authority (ESA) in Ontario, equivalent provincial or territorial authorities elsewhere in Canada, and the applicable state, county, or municipal electrical authority for installations in the United States. A copy of the permit and inspection certificate must be provided to Ryt Saunas upon request.

Without a valid permit and inspection record from the applicable electrical authority, Ryt Saunas has no means of verifying that the installation was performed correctly and in accordance with the manufacturer's specifications for the heater, controls, and related components. Improper installation (including wiring that does not conform to manufacturer specifications) is a common cause of failures in timers, thermostats, and other electrical components.

Accordingly, if a customer-arranged electrical installation does not have a valid permit and inspection on file with the applicable electrical authority, or if Ryt Saunas determines that the installation was not performed in accordance with the manufacturer's specifications, Ryt Saunas reserves the right to deny, limit, or void warranty coverage related to the affected components, the surrounding structure, or the sauna as a whole, depending on the nature and extent of the issue. Such determinations will be made on a case-by-case basis at the discretion of Ryt Saunas.

This requirement does not apply to electrical installations performed by Ryt Saunas under the Electrical Package with eSAFE Certification, which are covered separately under Section 5.3.

5.7 Performance Guarantee: 90°C, Even at -25°C Outside (No One Else Offers This)

A real Canadian / Northern USA winter is exactly what we built for. We guarantee your sauna will reach 90°C, even when it's -25°C outside. If it does not, we collect it and refund you in full. No one else puts that in writing.

Ryt Saunas guarantees that every sauna we deliver and install will reach an internal temperature of 90°C (194°F) in outdoor ambient temperatures as low as -25°C (-13°F). If a sauna does not, Ryt Saunas will make one attempt to correct it. If that attempt does not bring the sauna to the guaranteed temperature, Ryt Saunas will collect the sauna and refund the customer in full, on the terms set out in this section.

Coverage period and eligibility:

• This guarantee applies for twelve (12) months from the date of delivery.
• It applies to saunas delivered and installed by Ryt Saunas. Saunas shipped for customer self-assembly are excluded, because the remedy requires Ryt Saunas to collect the sauna and Ryt Saunas cannot collect a sauna it did not deliver. Shipped saunas are addressed at the end of this section.
• Custom builds are assessed on a case-by-case basis.
• This guarantee transfers with the sauna on the terms set out in Section 5.5. The twelve-month period runs from the original delivery date and does not restart on a change of ownership.

How performance is measured. A claim under this section is assessed against the following test conditions, all of which must be met:

• Interior temperature is read at the location of the heater's thermostat wire, near the top of the sauna.
• The customer supplies the thermometer. Ryt Saunas does not supply an interior thermometer with the sauna.
• The sauna has been heating for ninety (90) minutes.
• All adjustable vents are fully closed.
• The outdoor temperature is the true ambient air temperature. Wind chill, "feels like", and other derived figures are not used.

Conditions that must be satisfied. This guarantee applies only where all of the following are true:

• The heater is fully functional.
• Before contacting Ryt Saunas, the customer has repositioned the rocks to confirm they are not packed tightly around the elements and restricting airflow. Rocks suffocating the elements are a common cause of a sauna underperforming, and it is corrected by the customer in a few minutes.
• The electrical was installed to the specification supplied by Ryt Saunas, by a licensed electrician, with a valid permit and inspection from the applicable electrical authority as described in Section 5.6. Without a valid permit and inspection, this guarantee does not apply.
• No windows or other openings have been added to the sauna. This guarantee is tested against our standard configuration, which includes the full glass door. We are confident in the designs we build and test, and anything cut into the building envelope after that changes the thermal performance this guarantee is based on. Added glazing and other envelope changes are assessed individually, in the same manner as custom builds, rather than under this section.

Remedy. Where a claim under this section is confirmed, Ryt Saunas will make one attempt to correct the shortfall. Ryt Saunas will attend and complete that attempt within sixty (60) days of confirming the claim, or as soon afterward as outdoor conditions permit where verification requires ambient temperatures at or near -25°C. If the sauna still does not reach 90°C under the test conditions above, Ryt Saunas will collect the sauna and refund the customer in full.

This section overrides Section 5.4 for claims made under this guarantee. Section 5.4 sets repair as the standard warranty remedy and states that Ryt Saunas does not offer refunds or replacements except where repair is impractical or impossible. Under this section, a full refund is the defined remedy once the single corrective attempt has been made, and no further determination of practicality is required.

What is refunded. A refund under this section covers everything on the Ryt Saunas quote or invoice. It does not cover:

• Electrical work performed by a third-party electrician
• Site preparation, including pads, gravel, concrete, and decking
• Permit and inspection fees
• Landscaping or restoration of the site after the sauna is removed
• Anything purchased elsewhere, including a heater not supplied by Ryt Saunas

Where the sauna has changed ownership, the refund is paid to the owner at the time of the claim. The amount refunded is the amount on the original Ryt Saunas quote or invoice, regardless of who owns the sauna at the time of the claim and regardless of any price agreed between a previous and a subsequent owner.

Saunas shipped for self-assembly. The collection and refund remedy in this section does not apply to saunas shipped rather than delivered and installed by Ryt Saunas. Ryt Saunas will remain in contact with the customer and assist with troubleshooting, and the heater manufacturer's warranty continues to apply as described in Section 5.2.

This guarantee reflects the insulation, ventilation, and construction standards built into every sauna we make.

5.8 Diagnostic Visit Fee for Non-Ryt-Saunas-Caused Issues

If Ryt Saunas sends a technician to diagnose a reported issue, and the technician determines that the issue is not the result of a defect in Ryt Saunas' design, materials, or workmanship (including but not limited to issues caused by faulty installation work performed by the customer's own electrician, improper site preparation or foundation movement/settling not performed by Ryt Saunas, unauthorized modifications, or failure to maintain the sauna in accordance with our care guidelines), Ryt Saunas will bill the customer a minimum diagnostic fee of $400, plus technician travel time, for the visit.

This fee reflects the actual cost of dispatching a technician and is intended to ensure that warranty claims are submitted only after the customer has reasonably confirmed the issue is not due to their own installation, site conditions, or use of the sauna.

6. Remedies for Defects

Where a valid defect claim is accepted under Section 5, Ryt Saunas' sole obligation and the customer's sole remedy is repair of the defective materials or workmanship. Ryt Saunas will bear the cost of labour and materials for approved warranty repairs. Any disassembly, transportation, or re-installation costs arising from warranty repairs will be assessed on a case-by-case basis depending on the nature and cause of the defect.

7. Financing

Ryt Saunas offers point-of-sale financing through various financing companies. The following conditions apply to financed purchases:

• The financing agreement is a separate legal contract between the customer and the financing company. Ryt Saunas is not a party to that agreement.
• This return and cancellation policy applies equally to financed and non-financed purchases. Financing a purchase does not create any additional right of return or cancellation.
• In the event of a valid warranty repair, the financing agreement between the customer and the financing company remains unaffected.
• Customers with questions about their financing agreement should contact the financing company directly.

8. Limitation of Liability

To the maximum extent permitted by applicable law, Ryt Saunas' total liability under this policy and any Purchase Agreement shall not exceed the original purchase price paid by the customer. Ryt Saunas is not liable for any indirect, incidental, consequential, or special damages arising from the purchase, delivery, installation, or use of a sauna, including but not limited to loss of enjoyment, property damage beyond the sauna structure itself, or personal injury resulting from misuse.

9. Governing Law

This policy and all related Purchase Agreements are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising under this policy shall be resolved in the courts of Ontario.

10. Contact Information

For warranty claims, cancellation requests, or policy inquiries, please contact:

All warranty claims and cancellation requests must be submitted in writing (email is acceptable). Verbal requests will not be processed.

Effective Date: June 2026 · Ryt Saunas, Pickering, Ontario · rytsaunas.ca